ticketek marketplace refund

Doors Open: 5:00pm Budjerah: 6:00 6:30pm Wife tested positive on 13th. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Where You have not been physically examined by aDoctor prior to the date of the Booking. I've bumped the ticket by responding as recently as January 2023. Its a disgrace. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? and subject to change at any time. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo They will do anything to hide from you. If enough people do it they'll be investigated. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. chevron_left, Availability & type of seating will vary & is set by the venue. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Check to see if they have an online lodge system. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. You can do anything you want if you're the only game in town. There is no customer service centre you can call, just an automated voice call telling you to email. Basically, because they're the only game in town, and they can do whatever they fucking like. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Do I need any special hardware or software for print at home tickets? is cancelled or postponed by the provider. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. An incident number or report from the Police or relevant traffic authority. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. to then often have to go to their desk at the venue to follow up the issues. I reported the scam to my credit card provider! This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Then I looked on Trustpilot at their reviews and really started to worry! When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Youmade an unsuccessful request for annual leave for the date of theBooking. Why does Ticketek Marketplace charge fees? means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. I want an refund, yet there is no way I can get it. Fuck that, what a joke of an optional extra. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Travel insurance and COVID-19: what you need to know. Pleased to meet you, won't you guess my name? IMPORTANT Any translation of this document from English is for assistance and information only. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Poor service really. Any temporary relocation for work must be for a period of at least 3 months. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Ltd. All Rights Reserved. No way to recover tickets. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Never ever again. 2023 Trustpilot, Inc. All rights reserved. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Anyone has experience getting refunds from them or have advice on what I should do here? Create an account to follow your favorite communities and start taking part in conversations. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. As it got closer to Christmas I started to worry, as they were to be presents. Maisie Peters: 7:00 7:45pm Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. More Info. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Ticketek Marketplace (marketplace.ticketek.com.au). It goes against our guidelines to offer incentives for reviews. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I have contacted your Customer Service team but have not received a response. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Stick to Ticketmaster. Just upload its fucking DEATH CERTIFICATE. If you've forgotten your account details, never fear we also . This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. How did this happen? Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount If they mean no-shows, then so be it. Proof that the passport has been reported to and cancelled by your Government Agency. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Send them an inquiry many times and they are not answering! Would I ever get the tickets! You may also wish to resell your tickets if you cannot use them. What to do?? I replied and asked for a direct line or email address to speak to management/no reply since. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Attendance at business meetings and business travel. Abusive partner? Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Any evidence requested by our Customer Experience Team to verify the emergency circumstances. But the thing is, they didn't. Are there any age restrictions enforced on my event? An incident number or report from the Police or relevant traffic authority. I have been linked to your site from Ticketek.co.nz. means cancellation or significant delay of flight(s) which. I recognise the terms of service were available, but nobody reads those. They rapidly charged my credit card, then didn't provide the tickets. (Receipt required for Doctors note refund up to $100 or equivalent). A copy of the letter requiring Jury Service. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. I can not believe in this day and age HOW BAD this company is. They are the shittest service in Australia. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Sell tickets directly from your Ticketek Account. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Here are 8 tips for writing great reviews. They stole my money too. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Any translation of this document from English is for assistance and information only. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. No reply emails or any form of communication. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". An email from the Booking agent confirming they are unable to replace/re-issue the tickets. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Sell tickets directly from your Ticketek Account. I have now been trying for a refund for 6 months. This meant that I had to sit & concert was standing room only. Forcing people to own smart phones is not giving people choice and freedom. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Once got a response to an email because I didnt purchase the ticket wont gi. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Breakdown A copy of the call out note froma nationalbreakdown recovery service. I was certainly given the runaround by others who I had dealt with. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. A doctor cannot be You or a member of Your family. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. means an unforeseen circumstance completely outside. This is not an insurance policy. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Further details in the disclaimer. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Is it cheaper to book online or through a travel agent? IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Why is this company even allowed to operate?????? No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Everybody else looks like a paedo. I would and do prefer not to use their services. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. To apply for a Refund simply click on the link in your booking confirmation email, or click here. They do but its retarded. Safe, Fast and Verified The only reason people buy tickets from Ticketek is they have no other choice. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. On-top of that you cant call anyone to purchase ticketsTerrible. Are Refundable tickets offered on Gift Voucher sales? Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Make a report to ACCC. Can never get a refund on tickets and/or speak to someone within Ticketek. Finally got an answer from them when I contacted fair trading to help. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Fire A report from the fire service and/or police. Website doesn't work. Refunds & Exchanges Follow New articles New articles and comments. What happens to my money when I buy a ticket? If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Their customer service to follow up and right the problems is poor. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Suncorp Stadium Attendance at business meetings and business travel. Voluntary relocation or where you are changing employer for a new role. Buy guaranteed tickets for sold out events at a fair price. (This can normally be obtained from the transport companys website). What is the Ticketek Marketplace Terms and Conditions for? Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Find out how we combat fake reviews. We/Us/Our We are the Booking agent with whom You made the Booking. What will a Marketplace ticket look like? The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Presented by: I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. In event of a Refund Application the English language version shall be the basis of settlement. i spent 2 hours online and still didn't manage to secure tickets. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. They need a better system and more staff it seems. I couldn't return to where I was, no progress, the booking system repeated itself, etc. You may also wish to resell your tickets if you cannot use them. Many of us haven't booked on line since COVID started, The site is worse than I remember. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> The best person in the world. is cancelled, postponed or cannot be fulfilled by the. Still waiting for my refund 6 months. To read more about Covid-19 please visit our dedicated page here. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Emergency Services Police, Fire and Rescue Service or other Emergency Services. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. It's about $1500 and I have no idea what to do next. Press J to jump to the feed. Anyone can write a Trustpilot review. Ticketek routinely mismanages ticket processing which should be simple. I tried calling, emailing before the show, had I had a response we would have made the show. They rapidly charged my credit card, then didn't provide the tickets. Where documents can be replaced in advance of theBookingor on the day. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Why is your site permanently unavailable. There is no phone number, only an email which does not get answered. Ticketek wastes YOUR TIME like it doesn't matter. Share. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Ticketek Australia you're a pathetic poor excuse for a company. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! If could give a minus 10 score I would. A copy of a notice from the examination body, school, college, or university confirming the change of date. Change My Location I paid the additional cost in checkout for refundable tickets. Sick relative? means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Any reason for refund must not be foreseeable at the time. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Seven tries before I finally got my second choice of seats. I got tickets to a concert from ticketek that got cancelled of covid. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Travelling can be a huge expense, which is why its normal to try to score savings when you can. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Buy guaranteed tickets for sold out events at a fair price. Conditions that are unpredictable and the event is more than two months in the future. (This can normally be obtained from the transport companys website). Where You have not been physically examined by a Doctor prior to the date of the Booking. A copy of the travel warning from the Government Agency. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Why is the price displayed on my ticket different to what I paid? Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A copy of the travel warning from the Government Agency. Hopeless website. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Safe, Fast and Verified Download the Ticketek App & add your ticket to your wallet now. Privacy (data erasure request) Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. They ended up rejecting my application for a refund and closing it down entirely. Worst website and app I have ever used!!! 2023 ProductReview.com.au Pty. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show.